1. Introduction

Halfords Group plc ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles, and the UK’s largest independent operator in garage servicing and auto repair.

System Bookings Limited (“System Bookings”), who administers this website on behalf of Halfords, builds online booking solutions that are tailored to clients’ requirements.

Halfords and System Bookings are Joint Data Controllers in respect of the information collected and used by this website. To this end, both Halfords and System Bookings observe UK data protection legislation, and are committed to protecting and respecting customers’ privacy and rights.

In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.

If you have any comments or queries regarding our use of your data, please contact Halfords’ Data Protection Officer by email at dataprotectionofficer@halfords.co.uk or by post at Data Protection Officer, Halfords, Icknield Street Drive, Washford West, Redditch B98 0DE.

2. What information do we collect about you?
If you wish to book a workshop via this website, we will collect basic details about you including your name and contact details - this is known as your “personal data”. We will also collect information about the group that you represent. We will collect this data using the Booking Form that can be found here.

Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, in order to ensure our website’s performance and functionality. You can control this by adjusting your cookies settings as described in section 4 of our Cookies Policy here.

3. How will we use that information?

We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains: • the lawful basis for processing your data, linked to each processing purpose; • in what circumstances your data will be shared with a third party organisation; and • for how long we keep data collected by this website.

Data that is collected by cookies is not included in the table below, but is explained in section 3 of our Cookies Policy here.

Purpose for processing data Lawful basis for processing data Third party organisations with whom data is shared Data retention period
To administer bookings for a customer’s chosen workshop session To fulfil contractual obligations Halfords uses the Salesforce system solution to hold customer data. Halfords is supported in its use of Salesforce by Brightgen, an authorised Salesforce Platinum Partner

3 years after the booking
To contact the individual who made the booking in relation to their chosen workshop session only: this to include sending booking confirmation emails To fulfil contractual obligations Halfords uses the Salesforce system solution to hold customer data. Halfords is supported in its use of Salesforce by Brightgen, an authorised Salesforce Platinum Partner

3 years after the booking
To seek feedback following a customer’s attendance at a workshop session A customer will be asked for their consent before feedback is sought Halfords uses the Salesforce system solution to hold customer data. Halfords is supported in its use of Salesforce by Brightgen, an authorised Salesforce Platinum Partner

3 years after the booking
4. Overseas transfers
None of the data that we collect, process or store about you is transferred outside the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described in section 3 of this Privacy Statement.

5. Your rights
Under the terms of data protection legislation, you have the following rights as a result of using this website:

5.1 Right to be informed
This Privacy Statement, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

5.2 Right to access
You have the right to ask us, in writing, for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please write to Halfords’ Data Protection Officer at Halfords, Icknield Street Drive, Washford West, Redditch B98 0DE.

5.3 Right to rectification
If any of the information that we hold about you is inaccurate, you can contact Halfords’ Data Protection Officer at dataprotectionofficer@halfords.co.uk. Any corrections will be made as soon as possible, and certainly no later than 30 days following the notification of inaccuracy.

5.4 Right to be forgotten
From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact Halfords’ Data Protection Officer at dataprotectionofficer@halfords.co.uk.

5.5 Right to object
You have the right to object to the continued use of your data for any purpose listed in section 3 of this Privacy Statement for which consent is identified as the lawful basis of processing (i.e. you have the right to withdraw your consent at any time). Please contact Halfords’ Data Protection Officer at dataprotectionofficer@halfords.co.uk. Please note that you can also exercise your right to object to our use of cookies by following the guidance in section 4 of our Cookies Policy here.

5.6 Right to restrict processing
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact Halfords’ Data Protection Officer at dataprotectionofficer@halfords.co.uk.

5.7 Right to data portability
If you would like us to move, copy or transfer the data that we hold about you to another organisation, please contact Halfords’ Data Protection Officer at dataprotectionofficer@halfords.co.uk. Please be advised that this only applies to certain data which has been submitted by you electronically for specific purposes only. Halfords’ Data Protection Officer can provide further advice.

5.8 Rights related to automated decision-making
We do not use automated decision-making processes in relation to any information collected via this website.

6. Data privacy and security
Halfords maintains a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers’ personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:
  • protect against potential breaches of confidentiality;
  • ensure all IT facilities are protected against damage, loss or misuse;
  • increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
  • ensure the optimum security of this website.


  • Together with System Bookings, Halfords recognises that the security of data on this website is of primary importance. Therefore, all data is stored in an encrypted database, and is not used for any reason other than those specified in section 3 above.

    7. Location tracking
    This website does not use geo-location tracking to show us where you are in the UK.

    8. Google maps
    This website is supported by Google Maps. Users are bound by the Google Maps / Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps.html) which includes the Google Privacy Policy (https://www.google.com/intl/ALL/policies/privacy/index.html).

    9. Disclaimers
    Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

    We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

    This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

    10. Accessibility
    We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.

    For example, users can control the text size of each page within their browser. On a PC, holding the “Ctrl” key while pressing the “+” (plus) key will increase text size, and holding the “Ctrl” key while pressing the “-“ (minus) key will decrease the text size.

    11. General Questions and comments regarding this Privacy Statement are welcomed, and should be sent to Halfords’ Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    You can also contact Halfords’ Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

    Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.

    Cookies Policy

    (NB Add a notice upon first access which should read: 'We use cookies on this website. Please click here for more details”

    1. What are “cookies”?
    When you visit this website, it will store or retrieve information on your browser, mostly in the form of “cookies”. These “cookies” are very small text files that may be downloaded to your computer or mobile device. The information is used mostly in order to make this site work as you would expect. The information does not usually identify you directly, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some cookies. However, please be advised that blocking some types of cookies may impact your experience of this site and the services that we are able to offer.

    2. Can cookies harm my computer or mobile device?
    No. Cookies cannot harm your computer and cannot carry viruses. Cookies are intended to enhance your experience of a website, rather than obstruct it.

    3. What cookies are on this website?
    The cookies on this website are deemed strictly necessary. They are therefore always active, and necessary for this website to function. They cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
    HostCookie name Duration
    Halfords PHPSESSID Session only


    4. More information about cookies
    To learn more about cookies, including how to manage them and how they affect your online activities, please visit www.aboutcookies.org or www.allaboutcookies.org. You can also learn how to control cookies on different browsers at www.aboutcookies.org/how-to-control-cookies/, or if you want to know how to delete cookies, visit www.aboutcookies.org/how-to-delete-cookies/.

    To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

    The Internet Advertising Bureau website (Your Online Choices) which you can visit at www.youronlinechoices.com/uk/ allows you to install opt-out cookies across different advertising networks.

    New technologies such as Mozilla's Do Not Track (www.mozilla.org/en-GB/firefox/dnt/) allow you to tell websites not to track you.

    It is noted however that blocking cookies may, on occasion, reduce the functionality of a website or prevent access, depending on the browser options which are selected.